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Returns & Exchanges

At Sjolie White Label, every transaction signifies a commitment, and with this commitment comes the understanding that all purchases made are considered final sale. This steadfast policy is designed to maintain consistency in the quality and integrity of our products.

To ensure your satisfaction before making a purchase commitment, we’ve made all White Label products available for sampling. This allows you to thoroughly test the product, ensuring it aligns with your expectations. We appreciate your understanding of this policy and believe that the sample option serves as a valuable opportunity for you to make informed decisions.

If you have any specific concerns or queries, our team is here to provide personalized assistance. Feel free to reach out, and we’ll be more than happy to address your needs.

In the rare instances of oversight, we are fully committed to rectifying the situation promptly and ensuring your complete satisfaction.

If, by any chance, you encounter an issue with your order that deviates from our standard final sale policy—particularly in cases of warehouse errors—rest assured that we are here to address it. Our dedicated team is committed to resolving such issues with the utmost urgency, striving to provide you with a seamless and satisfactory experience.

To facilitate a swift resolution process, please complete the form below with utmost integrity if you find yourself in need of assistance due to an order error. Your comprehensive submission will enable us to promptly address your concerns and provide a resolution.

  • MM slash DD slash YYYY
  • Please select the concern that best describes the issue you're experiencing:
  • Please provide a detailed description of the issue you are experiencing with your order:
  • Please upload a clear photo showing the condition of the box as it was received. Ensure the photo captures any visible damage, dents, or signs of mishandling during transit.
    Max. file size: 10 MB.
  • Kindly provide a photo showcasing all the products received in your order. This will help us verify the contents and identify any discrepancies.
    Max. file size: 10 MB.
  • Please upload a detailed photo focusing specifically on the product(s) that are of concern. Ensure the photo clearly depicts any damage, leaks, faults, or discrepancies such as incorrect labeling. This will assist us in understanding the nature and extent of the issue.
    Max. file size: 10 MB.