At Sjolie White Label, our mission is to deliver top-quality customized sunless tanning products at affordable prices. As a manufacturer and supplier of private-labeled sunless products, we operate exclusively on a business-to-business platform, catering to professionals for resale purposes. Please review the following terms and conditions before making a purchase with Sjolie White Label.
RECIPIENTS
At Sjolie White Label, our commitment to delivering exceptional products is focused on catering exclusively to professionals. Our custom products are crafted with precision and intended for resale by professionals in the industry. It’s important to note that we do not engage in direct sales to consumers, distribute products from other brands, or provide dropshipping services.
As a manufacturer dedicated to upholding the highest standards, our shipments are directed solely to our valued clients. Unlike dropshipping models, where products are shipped directly to the end consumer, our approach ensures that the products pass through the hands of professionals who understand and appreciate the quality we stand for.
This commitment to a business-to-business model allows us to maintain control over the distribution process, ensuring that our products are presented and sold in a manner that aligns with the premium quality and integrity of the Sjolie White Label brand.
COURIER TYPES
Sjolie White Label ensures the secure delivery of your orders through reliable courier services, primarily FedEx or FedEx Freight, depending on the shipment type and size. Ground delivery and select expedited options are available for online White Label Orders.
Rest assured, we strive to provide you with the most favorable rates through our established FedEx account. In specific cases, upon request, select shipments can be applied to your personal FedEx Account. It’s important to note that Sjolie White Label does not coordinate pick-ups or deliveries with third-party couriers such as USPS, UPS, DHL, etc.
For a seamless delivery experience, we highly recommend visiting www.fedex.com to register a FedEx Account. This not only allows you to link all shipments to the portal for efficient management but also enables you to leave detailed instructions within your account. While Sjolie cannot accommodate specific delivery requests such as “leave delivery behind the gate,” having a FedEx Account enhances overall delivery efficiency.
SHIPPING COSTS
Shipping costs are intricately calculated based on various factors such as order size (weight, package number, etc.), delivery destination, and the courier’s daily rates. These rates are either calculated at the check-out stage or provided through invoicing before your order is finalized. It’s essential to note that the client bears full responsibility for covering 100% of the shipping fees associated with the transportation of products and materials to and from the Sjolie facility. This includes returns initiated by the customer or by default of the courier.
ORDER PROCESSING TIMES
Processing times depend on the order type, date received, and product availability. White Label orders require a minimum of 3 to 5 business days for processing, while Private Label, Bulk, and Custom orders may require 6 to 12 weeks. Additional processing time of up to 12 business days is required for printing label designs.
TRANSIT TYPES
Given the unique nature of White Label and Private Label orders, our primary shipping option is ground shipping. While we do offer select expedited options, it’s important to note that they are not guaranteed. In the event that you choose an expedited method during checkout, and it cannot be fulfilled as requested, rest assured that you will receive a refund for the price difference in shipping. Subsequently, your order will be shipped via the standard Ground method. For a more detailed understanding of transit times, please refer to the map below.
TRANSIT TIMES
Transit times vary based on the delivery location and order size. Average shipping times range from 5 to 7 business days for FedEx shipments, excluding processing times (2 to 10 weeks depending on the product). Transit days are Monday through Friday, with no shipping on weekends. Expedited shipping options are available on select orders, but processing times cannot be expedited.
During times of increased gas prices and courier employee shortages, peak surcharges may apply to shipping rates.
INTERNATIONAL ORDERING
White Labeling Services extend globally for our international clients, facilitated through FedEx. Please be aware that international orders may necessitate additional processing and shipping time. All international orders are subject to Duty Fees & Taxes imposed by a third party, and Sjolie holds no responsibility for these charges. To ensure a smooth process, an EORI, Tax ID, or VAT will be required for verification.
Applicable International Locations include: Australia, Belgium, Canada, France, Germany, Israel, Netherlands, Norway, Sweden, and the United Kingdom. For inquiries about your specific location and available shipping options, kindly reach out to us via our contact form, providing your shipping address. Sjolie is not liable for any clearance delays or associated fees.
Please note that all international orders are subject to duty fees and taxes, invoiced separately. Sjolie Sunless is not accountable for these charges, and we cannot anticipate which orders will incur them. Duty fees and taxes are not integrated into the shipping costs provided by Sjolie Sunless during the order placement. Sjolie disclaims responsibility for any clearance delays or fees. In the event of non-payment of these fees within a reasonable timeframe, your package will be returned, with return costs and additional fees deducted from the package value and refunded to the original payment method.
We strongly recommend reaching out to a representative via email or phone to finalize your international order. Online shop estimates may not guarantee accurate shipping fees; additional charges may be necessary before shipping your order. When placing an international order with a representative, we ensure you receive the lowest available shipping rate, including expedited options.
DAMAGED, LOST, OR STOLEN SHIPMENTS
While we strive to deliver products in pristine condition, some shipments may encounter issues during transit. The client must report shipment problems to Sjolie White Label Representative immediately upon delivery.
We understand that receiving damaged parcels can be disheartening and will address each case individually, assessing damage type and severity to determine the most suitable resolution.
The initial step in resolving damaged shipments involves filing a claim with the courier, as they are responsible for the condition of the package during transit. It is crucial to initiate a claim within 7 days of delivery to ensure a timely resolution. The courier will then commence the refund process for the damage, with an anticipated timeline of 14-21 days from the submission.
Sjolie White Label is not liable for replacing or refunding damaged shipments. In such instances, the responsibility lies with the courier. Filing the claim process diligently will ensure a prompt resolution for your damaged shipment.
If you receive the wrong product or mislabeled items, contact us as soon as possible. You will be required to provide photos of the items you mistakenly received and return these products. Sjolie White Label will provide a return label for any incorrect items.
To streamline this process, complete the form below and we will contact you with a resolution as quickly as possible.
Please follow the steps outlined for Lost/Stolen packages to locate any missing shipments before contacting us. Note that large orders may be shipped in multiple pieces. Ensure you check the Multi-Piece shipment details under your Master Tracking to quickly locate additional parcels.
While Sjolie White Label is not responsible for replacements or refunds for packages lost or missing due to the courier, we are committed to rectifying any errors made by our staff and warehouse. If your order is missing select items, please submit a claim below so that we may address the issue as swiftly as possible.
Please note that Sjolie White Label cannot assume responsibility for replacements or refunds in certain instances, including but not limited to:
-Lost or stolen packages marked as delivered by the courier.
-Errors in delivery due to incorrectly input or authorized orders.
-Errors in delivery due to requests for changes by the client.
To increase the likelihood of recovering your shipment, we recommend taking a proactive approach by following these steps:
- Multi-Piece Shipment: For multi-piece shipments, particularly with large orders, consult your Master Tracking. Locate the Multi-Piece Shipment Tab to access secondary tracking numbers for individual boxes. It’s not uncommon to have boxes delivered on different days.
- Check Surrounding Areas: Drivers may secure parcels in discreet yet secure locations. Conduct a thorough search around your property, considering potential hiding spots suggested by the delivery driver.
- Community Mailboxes: For those with community mailboxes, check for a key in your box that may open a larger dropbox storing your package and check with management and mailrooms.
- Inquire with Others: Seek information from employees, complex management, or household members about the package. It’s very common that someone accepted the delivery and placed it out of sight or mistakenly assumed ownership.
- Confirm with Neighbors and Offices: Reach out to neighboring homes, businesses, and complex offices to ensure they haven’t inadvertently received your package.
If, despite your diligent efforts, you are unable to locate your package, it becomes necessary to file a claim with the courier. The courier will initiate an investigation, which includes pulling GPS coordinates on the delivery. If the GPS coordinates match the delivery address on file, further action becomes limited, and we must assume the order to be stolen. Stolen shipments are not eligible for replacement or reimbursement; a new order will need to be placed. However, if the GPS coordinates do not align with the delivery address, the courier will proceed with a refund, and we may consider replacing the original order.